碩士 / 國立交通大學 / 運輸與物流管理學系 / 101 / In recent years, the government develops Intelligent Transportation Systems to provide a more efficient but less congestion way of traffic and transportation. The Institute of transportation (IOT), also launched “e-Traffic Center,” “e-Trans Center,” and several cities’ traffic information centers and combined all the information sources to established “Traffic and Transportation Service Center” website. Its' performance and the satisfaction by users are important issues that we concerned. We utilized the SERVQUAL model proposed by Parasuraman, Zeithaml, and Berry with Kano's two-dimensional quality model as other related papers to set up the questions. The outcome data classified based on the Kano's quality model, so that the degree of satisfaction and the type of product requirements can be obtained.
The inquiry elicited that services this website provides are useful and satisfied, the most important parts the provider faced are information personalization and browsers' support.
| Identifer | oai:union.ndltd.org:TW/101NCTU5423002 |
| Date | January 2013 |
| Creators | Liu, Yu-Fan, 劉宇凡 |
| Contributors | Wang, Jin-Yuan, 王晉元 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 64 |
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