碩士 / 國立虎尾科技大學 / 資訊管理研究所 / 103 / Based on Taiwan''s economic growth, transportation has become a major hub among people which link south to north and vice versa. On the move people have many options to choose in public transportation. Among them, railway transportation is the most chosen as a main role. Although in the past research had studied and investigated for transportation system, still most analysis and research has proven railway transportation as a comprehensive intend due to the customer satisfaction.
For this reason, nowadays literature experts aggregated evidence through KJ method, which services carried aboard grouping and sorting, and confirm the reasonableness of the key factors of this method through Focus Group Interview and Delphi method, and then, via the analytic hierarchy process (AHP), the establishment of various facets, category, right project factors weight value. Finally, the results of this study whom agreed by the expert is to take ticketing service and car space projects binomial factor for the overall category instead of the value of the weight factor critical projects and services.
Therefore this study is not only to assist the railway transport services to provide and build a good transportation services as the key factors, but also to state the development of codes reference for strategic plan. Thereby increasing rail transport trip aboard traffic will increase railway transport benefits, and provide customers with better quality service. Therefore, customer can have more satisfaction as well.
| Identifer | oai:union.ndltd.org:TW/103NYPI5396039 |
| Date | January 2015 |
| Creators | Chin-Ling Yu, 余金玲 |
| Contributors | Te-king Chien, 簡德金 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 114 |
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