Application of Service Science to Evaluate Humanistic Transportation Service in Hengshan Township / 運用服務科學評估大山背人本運輸服務方案

碩士 / 中華大學 / 運輸科技與物流管理學系 / 105 / ABSTRACT

Management manager Peter Drucker once said: "The new economy is the service conomy" service industry has become an important economic activity of all advanced countries, to promote service industry upgrading has become an advanced national key development projects, which also means that the new era of service economy Has come to face the overall industrial structure changes, service-oriented era to replace the commodity-oriented era, the world's advanced countries have put into the "service innovation" ranks, trying to find a wave in the service economy to a higher level The concept of "service science" is also born.
The emergence of service science, mainly due to the global economy on the service industry, the current global trade output value of more than two percent is the service industry in Taiwan's service industry has accounted for more than 70% of gross national production, although the pursuit of service quality management is Scientific, engineering and management to ensure that the quality of service standards and consistent, but they are not cold technical terms or rigid trading patterns, the other hand, the most important content of service science is targeted; dominate the global economic development of the pulse of the service Industry, to conduct a systematic study of the system, the integration of various related areas of knowledge, such as natural science, engineering science, social and human sciences, management and design special science, to explore innovative business and service model, and actively cultivate innovative thinking New talent, with a view to the service-oriented economic trends in the new, through the "service science" argument basis, leading to innovative value-added service model and competitive advantage for the new economic system to provide moving new life service Experience.
After all, the most important service is the importance of human and individual needs, this "people-oriented" concept of R & D and design concepts, so that modern science and technology cold life, but also with a strong social care, humanistic atmosphere and environmental life experience, which It is the concept of people-oriented service design, all from the point of view of people's point of view, give priority to people's goals, ideas, behavior content, expected to achieve the results, and people want to experience the content and process, so this study aims to "people- The concept of R & D and design concept, and by the concept of green transport and use, people can become innovative tourism services industry and environmental life experience of the protagonist, thereby reducing the science and technology industry on the human environment interference and impact, so the existing service Scientific basis for Hengshan Township mountain back area for environmental observation and discussion, hoping for the mountain back scenic area to create the best quality tourist conditions and sustainable human ecological environment.

Identiferoai:union.ndltd.org:TW/105CHPI0425013
Date January 2017
CreatorsTING,YU-CHANG, 詹廷有
ContributorsJAU,MING-SU, 蘇昭銘
Source SetsNational Digital Library of Theses and Dissertations in Taiwan
Languagezh-TW
Detected LanguageEnglish
Type學位論文 ; thesis
Format61

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