碩士 / 開南大學 / 觀光運輸學院碩士在職專班 / 105 / The purpose of this study is to develop the service value between on sea and air freight forwarding and third party logistics provider in Taiwan, taking account of their subjective perception toward service value. This study introduced Delphi method to define the construct of service value provide an empirical validation of the construct and its underlying dimensionality, develop two generic service value groups with desirable psychometric properties and explore two scales’ theoretical and practical applications. Empirical studies on this exploration were sea and air freight forwarding executives from 87 usable responses in Taiwan. Based on factor analysis, there exists significant relationship between sea and air freight forwarding and third party logistics provider in Taiwan. The research findings are as following:
1. The customized value and customer value revealed significant correlation to supply chain value.
2. The efficiency value and customized value revealed significant correlation to supply chain value.
3. The customer value and customized value revealed significant correlation to efficiency value.
4. The supply chain value and customized value revealed significant correlation to efficiency value.
Taiwan freight forwarding engaged in the creation of value of the occasion, to meet customer demand as the main demands and commitment to internal, external and information applications such as logistics integration, but in recent years, the industrial environment changes with the world-class integrated logistics industry to join, Seriously affect the survival of domestic contractors, the industry should be integrated into the logistics of international logistics and one-stop delivery of customized services, linking the development of a global integrated logistics services.
| Identifer | oai:union.ndltd.org:TW/105KNU01427031 |
| Date | January 2017 |
| Creators | 徐文珠 |
| Contributors | 孟祥民 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 57 |
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