碩士 / 銘傳大學 / 觀光事業學系碩士在職專班 / 105 / Air transportation business is all about transporting people and shipping cargos with airplanes to the planned destinations. In recent years, the use of air transportation has becoming more popular with ever increasing business volume and high growth awareness providing people with more variety of selection on which carrier to use for their intended businesses. As such, for air transportation enterprise to sustain their business within the global competitive market and under tough economic environment, it is critical to have good business strategy. Strategies including equipment improvement, enhancing safety and service training, and increasing service quality to achieve customers’ highest level of satisfaction need to be considered. To successfully implement these strategies would require all service workers’ full devotion, supervision, management, and services. For that, cabin manager play a key role. A good supervisor can create a pleasant working environment for all cabin crew members such that customers can receive satisfactory services. Therefore, selecting optimal cabin managers is one of the most important tasks for the air transportation service team.
Through the literatures review and experts interview, we obtain 3 criteria and 18 sub-criteria to construct the hierarchical structure, also we obtain hierarchichy structure for selecting optimal cabin managers. 3 criteria are language skills, compressive capacity, service skills, training performance, crisis management, professional knowledge, teamwork, coordination, leadership, problem solving, upright, loyalty, good character, pay attention to performance, be treated equally, service enthusiasm, emotional adjustment, and identify organizational culture. This study uses China Airlines as an example to illustrate the decision making process of selecting cabin managers.
| Identifer | oai:union.ndltd.org:TW/105MCU01571008 |
| Date | January 2017 |
| Creators | WANG, CHUN-CHUNG, 王均中 |
| Contributors | Chen, Yaw-chu, Chang, Kuei-lun, 陳耀竹, 張桂綸 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 85 |
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