碩士 / 國立臺灣海洋大學 / 運輸科學系 / 105 / In Taiwan, the population of the disabled and the elderly has been increasing in recent years. To meet the growing demand for Rehabus services, the government has been actively improving public transportation services for people with disabilities and the elderly. However, we have very little knowledge of the essential service qualities that disabled and the elder people expect and value. The purpose of this study is to investigate how people assess the service quality of Rehabus. A questionnaire was developed to obtain the subjective assessment from participants. The study area includes Taipei, New Taipei, and Keelung cities. A total of 149 valid samples were obtained between November 2016 and February 2017. The questionnaire includes three parts: the socioeconomic information of the respondents, the assessment of service quality, and the measurement of customer satisfaction.
The purpose reference to the quality of transport services, combined with the service characteristics of disabled transit. To identify the service items that the Rehabus users liked with the desired service. To find the user satisfaction and dissatisfaction with the service items, and try to find a service that will affect the user's satisfaction. Using the Kano two-dimensional quality model to explore the user's satisfaction with the service quality of disabled transit
According to the survey results, 149 respondents hope to improve the quality of service indicators for the booking, security, and driver attitude. It is recommended that the government can give priority to the improvement of the project: to provide funds to subsidize the operator to purchase vehicles, vehicle equipment is regularly checked and is indeed implemented, as well as providing and increasing driver-related training courses.
| Identifer | oai:union.ndltd.org:TW/105NTOU5279013 |
| Date | January 2017 |
| Creators | Yeh,Yeh-Wen, 葉耀文 |
| Contributors | 吳繼虹 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 86 |
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