博士 / 國立臺灣海洋大學 / 航運管理學系 / 105 / The safety of container terminal loading and unloading operations is an important link in international logistics distribution, and such operations deeply affect terminal operating efficiency and service quality. Therefore, the requirements for improving the safety and quality of loading and unloading operations become very important. In this paper, by combining the fuzzy set theory, grey relation analysis, and quality function deployment, a fuzzy grey quality function deployment (FGQFD) approach is developed to identify requirements for improving the safety of container terminal loading and unloading operations in Taiwan.
First, the proposed FGQFD approach is presented. Second, this paper examines house of quality matrices to facilitate handling the 18 attributes of safety needs and 10 feasible technical requirements. Then, safety needs, and their importance and satisfaction degrees, were examined via questionnaire. Subsequently, a fuzzy relationship matrix is constructed to link technical requirements and safety needs in a fuzzy decision environment. Finally, the proposed approach is used to prioritize the technical requirements regarding improving the safety quality of container terminal loading and unloading operations in Taiwan.
The study results show that the top 6 feasible technical requirements for improving the safety quality of loading and unloading operations are: ‘implementing professional education and training,’ ‘enhancing safety awareness and behavior of personnel,’ ‘developing effective standard operating procedures,’ ‘adequate safety equipment,’ ‘establishing a good safety climate,’ and ‘regular maintenance of hardware and equipment,’ respectively. Furthermore, discussions of the top 6 technical requirements are offered in this paper.
| Identifer | oai:union.ndltd.org:TW/105NTOU5301024 |
| Date | January 2017 |
| Creators | Chen, Ching-Yuan, 陳進源 |
| Contributors | Liang, Gin-Shuh, 梁金樹 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 97 |
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