碩士 / 國立臺灣海洋大學 / 航運管理學系 / 105 / Ocean freight forwarders in Taiwan have been faced with the problem of high turnover rate of frontline employees. This research examines how role overload and rewards influence employees’ propensity to leave through emotional exhaustion. Using data from 310 frontline ocean freight forwarder employees in Taiwan, a conceptual model is developed and tested using structural equation modeling. The results indicated that role overload has a positive effect on emotional exhaustion. Rewards have a negative effect on emotional exhaustion. And emotional exhaustion has a positive effect on employees’ propensity to leave. Implications of findings are discussed and the results can provide useful reference for ocean freight forwards managers to retain their employees.
| Identifer | oai:union.ndltd.org:TW/105NTOU5301029 |
| Date | January 2017 |
| Creators | Lin, Chieh-Ju, 林婕茹 |
| Contributors | Jeng, Shih-Ping, 鄭士蘋 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 27 |
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