Identifying the Influence of Service Recovery on Service Quality, Satisfaction and Loyalty in Ocean Freight Forwarding Service / 服務補救對服務品質、滿意度與忠誠度影響之探討-以海運貨物承攬運送業為例

Description

碩士 / 國立臺灣海洋大學 / 航運管理學系 / 105

Links & Downloads

1. http://ndltd.ncl.edu.tw/handle/qk858k

Additional Fields

Identifer	oai:union.ndltd.org:TW/105NTOU5301062
Date	January 2017
Creators	Liao, Chia-Lin, 廖家麟
Contributors	Chao, Shih-Liang, 趙時樑
Source Sets	National Digital Library of Theses and Dissertations in Taiwan
Language	zh-TW
Detected Language	English
Type	學位論文 ; thesis
Format	58