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The Relationships among Experience Marketing, Perceived Value, Trust and Customer Satisfaction--The Evidence of Aromatherapy Industry / 體驗行銷、知覺價值、信任及顧客滿意度之關係-以芳香療法業為例

碩士 / 南華大學 / 企業管理學系管理科學碩博士班 / 106 / This study examines the impact of the aromatherapy industry on experience marketing, perceived value, trust, and customer satisfaction. The aim of this study is to explore whether the aromatherapy industry can achieve the purpose of enhancing consumers’ perceived value and trust by experience marketing, thereby improving customer satisfaction.
  The questionnaire for this study was sent out from March 25 to April 10 using a convenient sampling method to remove unusable samples and a total of 255 groups were recovered. This study uses SPSS 18 of Windows analysis, the result of the research is that experience marketing has a positive impact on perceived value, trust, and customer satisfaction. The empirical results of this study can be used as an important reference for related businesses.

Identiferoai:union.ndltd.org:TW/106NHU00457014
Date January 2018
CreatorsCHENG, HSIAO-FEN, 鄭曉芬
ContributorsKUO, TUNG-SHENG, 郭東昇
Source SetsNational Digital Library of Theses and Dissertations in Taiwan
Languagezh-TW
Detected LanguageEnglish
Type學位論文 ; thesis
Format72

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