博士 / 國立高雄師範大學 / 成人教育研究所 / 106 / This study aims (1) to find out flight attendant’s perception of job demands, organizational justice, enthusiasm toward Job, and professional practice, (2) to find out differences in job demands, organizational justice, enthusiasm toward Job, and professional practice that are attributed to personal background variables of flight attendants, (3) to find out the relationship between flight attendants' perception of job demands, organizational justice, and enthusiasm toward Job, to their professional practice, (4) to decide the predictive validity of flight attendants' job demands, organizational justice, enthusiasm toward Job, and professional practice, and (5) to construct models of relationship between flight attendants' job demands, organizational justice, and enthusiasm toward Job, to their professional practice.
By using questionnaire survey, this study surveyed flight attendants of a international airlines. Via purposive sampling, a total of 1046 Email surveys were sent to the selected sample, among which 735 valid surveys were recovered, accounting for 70.26% effective response rate. The data obtained from these valid surveys were processed to find out relevant mean scores and standard deviations, and treated with one-way ANOVA, product-moment correlation, stepwise multiple regression, and structural equation statistical procedures. The findings obtained from this study are summarized as follows:
1. Job demands perceived by flight attendants are considered intermediate-high, with cognitive ability as the highest and physical vigor as the lowest demand.
2. Organizational justice perceived by flight attendant is considered intermediate, with procedural justice ranked the highest and distributive justice ranked the lowest.
3. Enthusiasm toward Job perceived by flight attendant is considered intermediate high, with enthusiasm for devotion ranked the highest and enthusiasm for attention ranked the lowest.
4. Professional practice perceived by flight attendant is considered intermediate high, with crisis management ranked the highest and self motivation ranked the lowest.
5. Flight attendants aged 26-30 years old, with less than five-year seniority, and earning between sixty and eighty thousand a month report higher perception of job demands than the other groups.
6. Flight attendants aged 31 years old or older, with at least 16-year seniority, taking purser position, and earning eight thousand a month report keener sensitivity to perception of organizational justice.
7. Flight attendants older than 31, at least 16-year seniority, taking purser position, earning more than eighty thousand a month, often flying Southeast Asia, Northeast Asia, North America, Europe, and Oceania routes, and taking delight in flying Southeast Asia, Northeast Asia, Europe, North America, Europe, and Oceania routes report high degrees of Enthusiasm toward Job.
8. Flight attendants with at least 16-year seniority, taking vice purser position, and earning at least eighty thousand a month perform best in professional practice behavior.
9. There exist positive correlations between job demands, organizational justice, and enthusiasm toward Job perceived by flight attendants, to their professional practice. The higher degrees of perception of flight attendants of job demands, organizational justice, and enthusiasm toward Job, the higher degrees of professional practice demonstrated by them.
10. Crisis management, self motivation, job enhancement, and communication and cooperation all have the best predictive variables, and commitment to devotion in the category of enthusiasm toward Job is most influential in deciding overall professional practice and each individual aspect.
11. The suitability of job demands, organizational justice, and enthusiasm toward Job perceived by flight attendants, to their professional practice is acceptable.
At last, according to these findings and conclusion reached, the study puts forth suggestions suitable for aviation industry, flight attendants, and ensuing studies.
| Identifer | oai:union.ndltd.org:TW/106NKNU0142035 |
| Date | January 2018 |
| Creators | HSIAO YU-JU, 蕭羽汝 |
| Contributors | TSAI PEI-TSUN, 蔡培村 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 298 |
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