The development of information systems consumes an increasing share of economic
resources. Over a trillion dollars worldwide is invested in information technology annually, and
this investment is growing over $100 billion a year. This investment occurs despite failure rates
for large information system development projects that are estimated as high as 75%. The
large investment and high failure rates combine to create the potential for significant impact
from information system development practices that are able to address these failure rates.
Researchers, over the past thirty years, have studied factors that drive these high
failure rates. One of the factors repeatedly mentioned in practitioner surveys is the importance
of accurate communication in the "upstream" analysis and planning stage of a project. System
development professionals are aided in their upstream planning through the use of information
system development methods (ISDM's). ISDM's are modeling tools and techniques that are
capable of representing information about an information system. Many alternative system
analysis modeling techniques have been developed, yet few empirical comparisons of the
alternative techniques have been completed. The lack of comparative empirical data has
contributed to a proliferation of modeling methods and increased the confusion surrounding the
adoption of system analysis methods by system development professionals and teachers.
This study addresses the issue of empirical comparison of system analysis modeling
techniques. A new instrument and empirical method is proposed for developing a comparison
of the level of "understanding" that a participant is able to create by viewing a description of a
particular domain. The level of "understanding" is addressed using three measures:
comprehension, problem solving, and text reconstruction. The new measures of "problem
solving", suggested by Mayer in the field of Education Psychology, and "text reconstruction" or
"Cloze", suggested by Taylor in the field of Communications, extend empirical instruments
previously used by system analysis researchers.
To test the efficacy of the proposed instrument and method, two empirical studies were
developed in this thesis. The first study used the new instrument to compare three
development methods "grammars: Text descriptions; Structured Analysis (using Data Flow
Diagrams and Entity Relationship Diagrams); and Object Oriented Diagrams. The study was
labeled an "Intergrammar" comparison, as three grammars representing three fundamental
approaches to developing an analysis model were compared.
Two propositions, in regards to the intergrammar study, were tested. The first
suggested that viewing descriptions created with diagrams would lead to a higher level of
understanding than viewing a description based solely on text. This hypothesis was confirmed.
The second hypothesis suggested that viewing a domain description created using an object
oriented grammar would lead to a higher level of "understanding" than viewing a description
created using the "Structured Analysis" approach. The results confirmed the hypothesis that
the group of participants using the Object-Oriented grammar scored higher in "understanding"
than participants using the Structured Analysis grammar.
A follow-up protocol analysis was undertaken to illuminate why the participants using
object methods scored. The analysis of these protocols indicated two things. First, participants
using Structured Analysis made little use of the Entity Relationship Diagram (ERD). Second,
participants seemed to favor the "object" concept when answering questions. These findings
provide some empirical evidence that objects may be more "natural" cognitive constructs than
those used in Structured Analysis.
The second study revisited a study Bodart and Weber's study regarding alternative
grammars for the Entity Relationship Diagram. A grammar using mandatory attributes and
relationships with sub types, the other using optional attributes and relationships, were
compared. The grammars shared a common primary grammar, therefore, the second study
was labeled an "Intragrammar" comparison. The new instrument was again used in this study.
The ontological constructs proposed in the Bunge-Wand-Weber (BWW) model were
used to suggest the theoretical advantage of the grammar using mandatory attributes and
relationships with subtypes. The results supported the theoretical advantage associated with
mandatory attributes and relationships with subtypes. This intragammar study provided further
evidence of the utility of the empirical instrument proposed in this thesis.
This study has implications for future empirical research in system analysis. The
empirical instrument described in this thesis extends previous empirical research instruments
with the introduction of the problem solving and the Cloze task. In two studies, the new
instrument has displayed the sensitivity to differentiate between treatment groups. The results
from the two empirical studies suggest that object-oriented analysis may hold advantages over
traditional structured analysis, and that mandatory attributes and relationships may be
preferred to optional attributes and relationships in the entity relationship grammar. / Business, Sauder School of / Management Information Systems, Division of / Graduate
| Identifer | oai:union.ndltd.org:UBC/oai:circle.library.ubc.ca:2429/10939 |
| Date | 11 1900 |
| Creators | Gemino, Andrew C. |
| Source Sets | University of British Columbia |
| Language | English |
| Detected Language | English |
| Type | Text, Thesis/Dissertation |
| Format | 17506162 bytes, application/pdf |
| Rights | For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use. |
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