The increasing administration in IT-systems is the target of much debate today. It is viewed as taking time from what is considered to be managers’ real tasks as well as resulting in an ineffective and stressful work environment. This view of IT-systems as problematic and time consuming can also been found among unit managers in a municipality in the north of Sweden. To be able to understand why IT-systems are perceived in this way this study’s aim has been to find what leads to this view. The results we have found is that what is usually considered a problem which presents the use of IT-systems as a given solution to why administration is problematic, is a complex problem with many involved factors. Some of these factors are presented in this study and we find that there is a need for further studies in each of these to fully understand the situation. We argue that to only see IT-systems as the problem is to reduce a very difficult and multifaceted situation into something that only scratches the surface of the problem.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-105154 |
| Date | January 2015 |
| Creators | Mäki, Sara, Gustafsson, Madeleine |
| Publisher | Umeå universitet, Institutionen för informatik, Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; 2015.30 |
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