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Appar eller ej inom Fleet Management-området / Apps or no apps within the Fleet Management area

A recent trend in the technological evolution has been to increase the mobility of the end-user. A contributing factor is the fast rate of improvement in the smartphone area. This, in turn, has changed the expectations end-users have on the availability of services, which has allowed mobile applications, apps, to find their place in everyday life. This study has been conducted at Scania’s Fleet Management department that offers a web-based service where haulage contractors can administer, monitor and follow up on their vehicle fleets. The purpose of this study was to investigate if Scania’s existing web service should be extended into the mobile area, and if so, what organizational and technical challenges app development imposes. To address this problem, a qualitative investigation was carried out with three main groups of respondents: comparable companies that have faced similar challenges, app development companies and the current users of the Fleet Management service. Additionally, a prototype application was developed to investigate the potential technical challenges that may occur. Combined with a theoretical framework the conducted research has led to recommendations on how to best take the step into the field of mobile devices. This study shows that it is advisable to adopt the mobile technological trend since the positive effects of an app outweigh the potential costs. The technical changes within the field of smartphones occur at a rapid rate, which requires special technical skills. The development also requires iterative development methods where the end-user is included throughout the whole process.
Date January 2012
CreatorsRahnel, Taavi, Ristov, Boris
PublisherUppsala universitet, Institutionen för informationsteknologi, Industriell ekonomi och organisation, Kungliga Tekniska Högskolan
Source SetsDiVA Archive at Upsalla University
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
RelationUPTEC STS, 1650-8319 ; 12010

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