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Exploring the Future of Digital Reference through Scenario Planning

The scenario planning method is used to explore several possible futures for digital reference services. Using two dimensions - funding sources and automation - four different scenarios are developed. Common needs across all four scenarios drive a discussion of both current and future research needs, and are used to position all components from this digital reference research agenda book in a common context.

Identiferoai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/105392
Date January 2003
CreatorsNicholson, Scott
ContributorsLankes, R.D., Nicholson, S., Goodrum, A.
Source SetsUniversity of Arizona
LanguageEnglish
Detected LanguageEnglish
TypeBook Chapter

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