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"The IM Cometh: The Future of Chat Reference"

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1. Francoeur, Stephen. "The IM Cometh: The Future of Chat Reference." The Desk and Beyond: Next Generation Reference Services. Ed. Sarah K. Steiner and M. Leslie. Madden. Chicago: Association of College and Research Libraries, 2008. Print.
2. 978-0-8389-0964-5
3. http://hdl.handle.net/10150/135929

Identifer	oai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/135929
Date	January 2008
Creators	Francoeur, Stephen
Contributors	Baruch College
Publisher	ACRL
Source Sets	University of Arizona
Detected Language	English
Type	Book chapter