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Making sense of call centres : working and managing on the front line

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Identiferoai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:418433
Date January 2003
CreatorsHoulihan, Maeve
PublisherLancaster University
Source SetsEthos UK
Detected LanguageEnglish
TypeElectronic Thesis or Dissertation

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