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Listening for a living : promoting empathic attitudes and behaviours in customer contact centre agents

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  1. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.425786
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658.812
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Identiferoai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:425786
Date January 2005
CreatorsFurey, Paul
PublisherBrunel University
Source SetsEthos UK
Detected LanguageEnglish
TypeElectronic Thesis or Dissertation

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