E-learning is still an emerging phenomenon in international hotel companies about which very few previous academic studies have been carried out. This had created a need for this research. This study is an endeavor to bridge the gap in knowledge regarding the use of e-learning in international hotel companies. More specifically it focuses on exploring how international hotel companies can optimize the benefits that they get from using the e-learning tools (e-learning portal). This research is novel in the area of hospitality management and more specifically in the literature focusing on international hotel companies. This is the first study, to the author's knowledge, that has examined e-learning in international hotel companies from the perspectives of organizational learning and knowledge management. This study uncovered the practices in using e-learning of the three studied international hotel companies. This thesis highlights the importance of building a close (integral) relationship between e-learning, organizational learning and knowledge management. E-learning is viewed as a complex adaptive system. This study is organized into eleven chapters. The first six chapters focus on the literature review that supported the achievement of the main aims of this research. Chapter seven is the methodology. In order to attain the aims of this research, data were collected from multiple sources, for example interviews, data published in the public domain (internet sources) and documents collected from the three studied companies. Chapters eight, nine and ten are the case studies of the three studied companies. Each of these chapters in divided into two phases of analysis. Chapter eleven is the conclusion, recommendations and contributions of this research.
| Identifer | oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:550277 |
| Date | January 2011 |
| Creators | Hawela, Mohamed Fetouh |
| Publisher | University of Ulster |
| Source Sets | Ethos UK |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
Page generated in 0.0019 seconds