The evaluation of information technology (IT) solutions is a critical issue that needs to be paid a great deal of attention by all organizations to ensure that any adopted IT solution is executed in an efficacious manner; one that achieves the business objectives and enables the organization to transform its business operations. In today's globally competitive environment, coupled with the need to deliver services more effectively and efficiently, adopting IT solutions has become the main driver in transforming business operations and improving services. The primary aim of this research is to evaluate the adoption of IT solutions in public sector institutions, focusing on three public institutions in the Sultanate of Oman, as a developing country that uses IT in various business applications. This study is based on examining a set of success and impact factors linked to a conceptual model defined by the researcher and based on different factors and models utilized in the literature. The investigation into the context and circumstances surrounding the three adopted IT solutions follows the mixed-method approach, which combines qualitative (case study) and quantitative (survey) methods. This approach helped to clarify the situation in each institution and to identify the opinions of stakeholders across the public sector. The findings of both methods are compared and collated in order to identify the current status of IT adoption in Oman, and to provide recommendations for Omani public sector institutions. The findings of this research show that the adoption of IT solutions in Omani public sector institutions has achieved some benefits, which have helped those institutions to improve their business operations. However, many obstacles need to be addressed; some of these are strategic and are related to planning and management practices and others are technical and are related to the integration and operation of the adopted IT solutions. The researcher concludes that these barriers are preventing the public institutions from transforming their business operations and from being able to deliver the government's electronic services. This research has managed to provide an evaluation framework of success and impact factors, which can be used to further investigate IT solution adoption from various perspectives, whether on an organizational level or on a national level, in other developing countries.
| Identifer | oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:577682 |
| Date | January 2011 |
| Creators | Al Majeeni, Ali Obaid |
| Publisher | University of East Anglia |
| Source Sets | Ethos UK |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
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