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The role of knowledge communication in the effective management of post-disaster reconstruction projects in Indonesia

Disasters have become prevalent events, particularly in Indonesia which is considered to be a country that is particularly vulnerable to disasters. The fairly recent earthquakes in Indonesia (the 2004 Aceh earthquake, the 2006 Yogyakarta earthquake and the 2009 West Sumatra earthquake), have caused loss to human life and also damage to houses, buildings and infrastructures. With regard to the disaster management cycle, reconstruction plays an important role as the key phase in mitigating future disasters. The importance and challenges associated with knowledge management in post-disaster reconstruction projects have received very little attention. The significance of the challenges is not matched by parallel research in the area. This research aims to develop a conceptual model and a set of guidance for improved awareness and understanding of the role of knowledge communication in effective project management of post-disaster reconstruction (PDR) projects. In addressing this aim, the research identifies challenges in PDR projects; investigates critical success factors related to PDR projects; and investigates knowledge communication implementation in PDR projects. The research also developed a model and a set of guidance. This research adopted a mixed methodological (quantitative and qualitative) approach. It also used questionnaire survey and semi structured interview to elicit the research data. A total 143 respondents comprising contractors, local governments, NGOs, and consultants, completed the questionnaire. The data elicited from the questionnaire was the basis for quantitative analysis using SPSS version 16 software package. Thirty-three (33) interview data obtained were analysed qualitatively using the NVivo version 9 software package. The study concludes, inter alia, that construction quality is the central issue in PDR projects. Achieving planned quality is perceived as the most challenging aspect in the PDR projects. Similarly, meeting the required quality is also considered as the most important criterion for project success. Contractors, consultants and local governments consider the ‘golden triangle’ (time, cost, and quality) as the main success criteria, whereas NGOs consider end users’ (disaster victims) satisfaction as the main success criterion. In the main, ‘conducting meetings’, ‘face-to-face interactions’ and ‘reports’ are considered as the main methods for communicating knowledge among project stakeholders. Limited time, limited ability, and different backgrounds of stakeholders are the main barriers in communicating knowledge. With regard to the role of knowledge communication, the research showed that knowledge communication offers significant contribution to improving the quality of work, to the spread of best practices, and a reduction of re-work. Although respondents acknowledged the importance of knowledge communication, the implementation, however, is still primarily limited to face-to-face project meetings. An analogical model, called the KERAN model, and guidance document have been developed in this research. The model represents the process of post-disaster reconstruction projects and the role of knowledge communication in projects. The model is accompanied by a guidance document that explains the implementation of knowledge communication in post-disaster reconstruction projects. The model and guidance document have been validated using a questionnaire that has been completed by project managers. The study recommends that project managers in Indonesia should develop their skills in project control, take full advantage of the benefits of project meetings, and improve their communication and social skills in order to improve knowledge communication on projects. Future work is needed on how to transfer disaster related knowledge to construction workers.
Date January 2014
CreatorsHidayat, B.
PublisherUniversity of Salford
Source SetsEthos UK
Detected LanguageEnglish
TypeElectronic Thesis or Dissertation

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