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360-degree assessment system: its application in Hong Kong.

by Chan Sau-Wing. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaf 133). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- ACADEMIC REVIEW ON 360 DEGREE ASSESSMENT SYSTEM … --- p.3 / "What is ""360 Degree Assessment System""?" --- p.3 / Scope of Usage --- p.3 / Raters --- p.4 / Scoring --- p.4 / The Advantages of Using the 360-Degree Assessment --- p.6 / "Comprehensive, Balanced Feedback" --- p.6 / Insight into Management Style --- p.6 / Reduce Biases and Discrimination --- p.7 / Effective Identification of Developmental Needs --- p.7 / Customer Service Focus --- p.8 / Higher Staff Involvement and Motivation --- p.8 / Disadvantages of the System --- p.10 / Tension between Supervisors and Subordinates --- p.10 / Truthfulness of Assessment --- p.10 / Survey Fatigue --- p.10 / Resistance from Staff --- p.11 / Increased Pressure on Self-Concept --- p.11 / Factors for Success as Suggested by Scholars and Researchers --- p.12 / Staff Involvement --- p.12 / Assessment on Relevant Aspects --- p.13 / Proper Training to Users --- p.13 / Professional Feedback and Follow-up Action --- p.13 / Confidentiality --- p.14 / Gradual Implementation --- p.14 / Use of Assessment Results --- p.14 / The Application of 360-Degree Feedback System in United States --- p.16 / Applications in Hong Kong - Survey by Saville & Holdsworth Hong Kong Ltd --- p.18 / Chapter III. --- RESEARCH ISSUES AND METHODOLOGY --- p.20 / Chapter IV. --- WHAT CAN THE 360-DEGREE ASSESSMENT RESULTS TELL US? -A Results Analysis Case Study --- p.22 / Brief Introduction --- p.22 / Scope of Data for Analysis --- p.23 / Analysis Methodology --- p.23 / Observations --- p.23 / Overall Comparison --- p.24 / Comparison by Gender --- p.24 / Comparison by Country --- p.24 / Comparison by Function --- p.25 / Comparison by Competency --- p.25 / Conclusion --- p.26 / Chapter V. --- CASE STUDIES ON USERS' OPINIONS --- p.27 / Case Study One --- p.27 / Brief Introduction of the Company and the History of the System --- p.27 / About the Current System --- p.27 / Opinions from the Human Resource Representative --- p.30 / Survey on Users' Opinions --- p.30 / Case Study Two --- p.43 / Brief Introduction of the Company and the History of the System --- p.43 / About the Current System --- p.43 / Opinions from the Human Resource Representative --- p.45 / Survey on Users' Opinions --- p.45 / Case Study Three --- p.59 / Brief Introduction of the Company and the History of the System --- p.59 / About the Current System --- p.59 / Opinions from the Human Resource Representative --- p.60 / Survey on Users' Opinions --- p.60 / Chapter VI. --- OVERALL OBSERVATIONS AND ANALYSIS ON FINDINGS IN ALL THREE COMPANIES --- p.70 / "User Information, Understanding and Training" --- p.70 / Time-efficiency and Effectiveness --- p.70 / Adequacy of Observations --- p.71 / Narrative Description and Supporting Examples --- p.71 / Appraisers' Honesty in Assessment --- p.71 / Confidence in Assessment Truthfulness --- p.72 / Communication and Relationship Enhancement --- p.72 / Anonymity --- p.72 / Ipsative Scoring and Normative Scoring --- p.72 / Feedback --- p.73 / Developmental Purpose vs. Performance Management --- p.73 / 360-Degree System vs. Traditional Appraisal --- p.73 / Analysis by Demographic Characteristics --- p.73 / Chapter VII. --- SURVEY ON NON-USERS --- p.81 / Profile of the Respondents --- p.81 / Responses from Non-Users --- p.82 / Chapter VIII. --- FINDINGS AND CONCLUSION --- p.87 / Chapter IX. --- LIMITATIONS --- p.90 / APPENDIX --- p.91 / BIBLIOGRAPHY --- p.133

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_322463
Date January 1999
ContributorsChan, Sau-Wing., Chinese University of Hong Kong Graduate School. Division of Business Administration.
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, vii, 133 leaves : ill. ; 30 cm.
CoverageChina, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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