Luk, Ching Yuen. / Thesis submitted in: November 2007. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2008. / Includes bibliographical references (leaves 251-281). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgements --- p.viii / Table of Contents --- p.xi / Abbreviations --- p.xvii / Chapter Chapter 1: --- Introduction --- p.1 / Chapter 1.1 --- Introduction --- p.1 / Chapter 1.2 --- Background Information about E-government --- p.1 / Chapter 1.3 --- Current E-govemnient Literature and Research Gaps --- p.1 / Chapter 1.4 --- Research Questions of This Study --- p.4 / Chapter 1.5 --- The Layout of This Study --- p.5 / Chapter Chapter 2: --- Literature Review on E- Government --- p.6 / Chapter 2.1 --- Introduction --- p.6 / Chapter 2.2 --- Background on E-government --- p.7 / Chapter 2.3 --- Definitions of E-government and E-government Stage Models --- p.8 / Chapter 2.4 --- Literature Review --- p.11 / Chapter 2.4.1 --- The Studies of E-government Websites --- p.11 / Chapter 2.4.2 --- The Studies of E-government Services --- p.16 / Chapter 2.4.2.1 --- The Importance of Studying E-government Services --- p.22 / Chapter 2.4.3 --- The Studies of E-government in Asia --- p.26 / Chapter 2.4.3.1 --- The Importance of Studying E-government in Asia --- p.28 / Chapter 2.4.3.1.1 --- The First Reason: Local Variations Between Western and Asian Countries --- p.28 / Chapter 2.4.3.1.2 --- The Second Reason: Outstanding E-government Performance of the Four “Little Dragons´ح in Asia --- p.33 / Chapter 2.4.3.2 --- The Importance of Studying Hong Kong E-government --- p.34 / Chapter 2.5 --- Conclusion --- p.40 / Chapter Chapter 3: --- The Development of Hong Kong E-Government --- p.41 / Chapter 3.1 --- Introduction --- p.41 / Chapter 3.2 --- Background on the Rise of E-government Worldwide --- p.42 / Chapter 3.3 --- The Government Information Technology Initiatives in the Colonial Era --- p.42 / Chapter 3.4 --- The Development of E-Government in the HKSAR --- p.46 / Chapter 3.4.1 --- Three “Digital 21´ح IT Strategy Documents --- p.47 / Chapter 3.4.2 --- Institutional Arrangements for the Development of E-Government --- p.50 / Chapter 3.4.3 --- Categories of E-Government Projects --- p.54 / Chapter 3.4.3.1 --- The Category of Government-to-Business (G2B) --- p.55 / Chapter 3.4.3.2 --- The Category of Government-to-Employee (G2E) --- p.55 / Chapter 3.4.3.3 --- The Category of Government-to-Government (G2G) --- p.56 / Chapter 3.4.3.4 --- The Category of Government-to-Citizen (G2C) --- p.56 / Chapter 3.5 --- The Performance of the Hong Kong E-government --- p.61 / Chapter 3.5.1 --- Local Measurements --- p.61 / Chapter 3.5.1.1 --- The Measurement of E-government Programme: Realizable Savings and Notional Benefits --- p.62 / Chapter 3.5.1.2 --- The Measurement of GIC Portal: the Total Number of Page Views and the Average Monthly Page Views --- p.62 / Chapter 3.5.1.3 --- "The Measurement of the ESD Scheme: the Target for Providing E-option for 90% of Public Services, the Number of Hit, the Number of E-government Transactions, and the Take-up Rate of ESD Services" --- p.63 / Chapter 3.5.1.4 --- The Household Opionion Survey on E-Government --- p.65 / Chapter 3.5.2 --- International Benchmarking --- p.66 / Chapter 3.5.2.1 --- Accenture Reports: The Measurement of E-government Leadership --- p.66 / Chapter 3.5.2.2 --- Taylor Nelson Sofres: The Study of Government Online (GO) --- p.67 / Chapter 3.5.2.3 --- Brown University: Global E-government Survey --- p.68 / Chapter 3.5.3 --- International Awards --- p.68 / Chapter 3.6 --- Problems about Current Measurements of the Performance of E-government --- p.68 / Chapter 3.6.1 --- Local Measurement: the Problem about Realizable Savings and Notional Benefits --- p.69 / Chapter 3.6.2 --- Local Measurement: the Problem about E-option and the Number of Online Public Services --- p.70 / Chapter 3.6.3 --- Local Measurement: the Problem about Hit Rate --- p.72 / Chapter 3.6.4 --- The Disadvantages of Current Local Measurements --- p.73 / Chapter 3.6.5 --- What the International Measurements Cannot Tell --- p.73 / Chapter 3.7 --- Conclusion --- p.75 / Chapter Chapter 4: --- Theoretical Framework --- p.77 / Chapter 4.1 --- Introduction --- p.77 / Chapter 4.2 --- Research Questions of This Study --- p.77 / Chapter 4.3 --- The Theoretical Framework of Leadership and Stakeholders --- p.79 / Chapter 4.3.1 --- The Theoretical Framework of Leadership --- p.79 / Chapter 4.3.1.1 --- The Definition of Leadership --- p.80 / Chapter 4.3.1.2 --- Leadership versus Management --- p.81 / Chapter 4.3.1.3 --- Leadership Theories --- p.83 / Chapter 4.3.2 --- The Theory of Stakeholders --- p.84 / Chapter 4.4 --- The Success/ Failure of E-government Services --- p.88 / Chapter 4.5 --- Research Hypotheses --- p.90 / Chapter 4.5.1 --- Leadership --- p.90 / Chapter 4.5.2 --- Stakeholders --- p.98 / Chapter 4.6 --- Conclusion --- p.111 / Chapter Chapter 5: --- Research Design and Data --- p.112 / Chapter 5.1 --- Introduction --- p.112 / Chapter 5.2 --- Research Methodology: Comparative Case Studies --- p.113 / Chapter 5.2.1 --- Reasons for Choosing E-stamping Service of IRD and Online Application for Renewal of Vehicle Licence Service of TD as Case Studies --- p.114 / Chapter 5.2.1.1 --- The First Reason: Limited Counter Services Being Put Online --- p.114 / Chapter 5.2.1.2 --- The Second Reason: Having Different Leadership and Stakeholders --- p.119 / Chapter 5.3 --- The Conduction of Comparative Case Studies: Data Collection --- p.119 / Chapter 5.3.1 --- Documentation --- p.120 / Chapter 5.3.2 --- Archival Records --- p.122 / Chapter 5.3.3 --- Direct observation --- p.123 / Chapter 5.3.4 --- Interviews --- p.124 / Chapter 5.4 --- The Methodology for Studying the Data: Content Analysis --- p.125 / Chapter 5.5 --- The Operationalization of Hypotheses --- p.128 / Chapter 5.5.1 --- Operationalizing the Concept of Leadership --- p.128 / Chapter 5.5.1.1 --- Articulating and Promoting Acceptance of Vision and Strategy --- p.128 / Chapter 5.5.1.2 --- Facilitating the Development of E-government Service and Structuring Implementation Effectively --- p.129 / Chapter 5.5.2 --- Operationalizing the Concept of Stakeholders --- p.130 / Chapter 5.5.3 --- Operationalizing the Concept of Service Quality of E-government Services --- p.131 / Chapter 5.6 --- Results of Data Collection --- p.132 / Chapter 5.6.1 --- Documentation --- p.132 / Chapter 5.6.1.1 --- Documents of the Legislative Council --- p.132 / Chapter 5.6.1.2 --- Publications and Press Releases from the Websites of IRD and TD --- p.133 / Chapter 5.6.1.3 --- Newspaper Clippings --- p.134 / Chapter 5.6.1.4 --- University Libraries --- p.134 / Chapter 5.6.2 --- Archival Records --- p.134 / Chapter 5.6.3 --- Direct Observation --- p.135 / Chapter 5.6.4 --- Interviews --- p.136 / Chapter 5.7 --- Conclusion --- p.138 / Chapter Chapter 6: --- Research Findings --- p.139 / Chapter 6.1 --- Introduction --- p.139 / Chapter 6.2 --- Research Findings --- p.145 / Chapter 6.2.1 --- E-stamping Service --- p.145 / Chapter 6.2.1.1 --- Leadership of IRD --- p.145 / Chapter 6.2.1.2 --- Stakeholders of IRD --- p.157 / Chapter 6.2.2 --- Online Application for Renewal of Vehicle Licence Service --- p.167 / Chapter 6.2.2.1 --- Leadership of TD --- p.167 / Chapter 6.2.2.2 --- Stakeholders of TD --- p.178 / Chapter 6.3 --- Conclusion --- p.182 / Chapter Chapter 7: --- "Discussion, Implications and Conclusion" --- p.185 / Chapter 7.1 --- Introduction --- p.185 / Chapter 7.2 --- Discussion and Implications --- p.187 / Chapter 7.2.1 --- About Leadership --- p.188 / Chapter 7.2.2 --- About Stakeholders --- p.191 / Chapter 7.2.3 --- The Intertwined Relationship between Leader and Stakeholders --- p.194 / Chapter 7.2.4 --- The Debate of Local Variations Between Western and Asian Countries/ --- p.198 / Chapter 7.3 --- Conclusion and Future Studies --- p.198 / Appendices --- p.201 / Appendix 2.1 Distribution of Articles about E-government Websites and E-government Services in 11 Journals of Public Administration and Information Systems and Communication (2002-2006) --- p.201 / "Appendix 2.2 Number of E-government Articles on Western Countries, Asian Countries, and Comparative Studies Incorporating Asian Countries in 11 Journals of Public Administration and Information Systems and Communication (2002-2006)" --- p.205 / Appendix 2.3 Details of E-government Articles in 11 Journals of Public Administration and Information Systems and Communication (2002-2006) --- p.207 / Appendix 2.4 The Booklist of E-government and the Categories of Books about E-government --- p.211 / "Appendix 2.5 The Survey Result of Journal Articles about E-government in the Four “Little Dragons""" --- p.217 / Appendix 3.1 List of Home Pages of Departments/Branches and Government Related Organizations Up to July 5，1996 --- p.218 / Appendix 3.2 The 1998 “Digital 21 Strategy´ح： 18 Initiatives in Four Areas --- p.219 / Appendix 3.3 The 2001 “Digital 21 Strategy´ح： 23 Initiatives in Five Key Result Areas (KRAs) --- p.220 / Appendix 3.4 The 2004 “Digital 21 Strategy´ح： 45 Initiatives in Eight Main Areas --- p.221 / Appendix 3.5 A List of 22 Relevant Papers on the Development of E-government (1998-2006)/ --- p.223 / Appendix 3.6 E-government Services Provided by Ten Government Departments and Agencies under the First Phase of the Electronic Service Delivery Scheme --- p.227 / Appendix 3.7 Breakdown of the Per Year Savings Generated from the Computerization Projects in Various Stages of Funding in 2001-02 --- p.229 / Appendix 3.8 Usage of some Representative ESD Services --- p.230 / "Appendix 3.9 Focus, Methodology, and Research Findings of International E-government Reports" --- p.231 / Appendix 3.10 Illustration on Setting E-government Target --- p.236 / Appendix 3.11 50 Most Popular and Frequently Used Public Services Provided With An E-option --- p.237 / "Appendix 3.12 Comparison Data for Hits, Page Views and Visitor Sessions (6 months)" --- p.239 / Appendix 4.1 Stakeholder Definitions Arranged in Chronological Order --- p.240 / Appendix 4.2 Shareholder Groups in the Three Case Studies --- p.245 / Appendix 5.1 Flow Chart for Existing Stamping Process´ؤTenancy Agreement --- p.246 / Appendix 5.2 Flow Chart for Existing Stamping Process´ؤOther Documents (Including Lease) --- p.247 / Appendix 5.3 The Flow Chart for Existing Stamping Process´ؤ Property Transfer Documents --- p.248 / Appendix 5.4 The Interview Schedule --- p.249 / "Appendix 6.1 Total Number of Instruments Stamped, Number of Stamped Documents Per Post, and Average Number of Callers Per Day at the Stamp Office" --- p.250 / Bibliography --- p.251
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_326148 |
| Date | January 2008 |
| Contributors | Luk, Ching Yuen., Chinese University of Hong Kong Graduate School. Division of Government and Public Administration. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, xix, 281 leaves : ill. ; 30 cm. |
| Coverage | China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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