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A COMPARATIVE STUDY OF THE ROLE OF VERBAL AND NONVERBAL CUES IN THE FORMATION OF FIRST IMPRESSIONS OF BLACK AND WHITE COUNSELORS BY POTENTIAL CLIENTS

This study, using four different communication channels, investigated the varied perceptions of 184 college freshmen of two male counselors, one black and the other white. Eight different groups of 23 persons in each, were given the following to do; two groups were exposed to a five minute counseling session with only an audio channel input. One exposed to a white counselor, the other to a black counselor, counseling the same female client. Two groups were similarly exposed to a white and black counselor through a silent video channel. Two groups were exposed using an audiovisual channel and two groups were given a written script only of the session. Prior to the experiment, expert judges, exposed only to the audio channel, rated both counselors equally; however the subjects rated the black counselor higher than the white counselor on both scales. The measurements were analyzed using Counselor Rating Form and Cash's Degree of Confidence Scale. The findings indicated the equality of the four communication channels on subjects' ratings of the CRF scale. However, the perceived effectiveness was rated significantly lower in the audiovisual channel. The two counselors were perceived differently on the audio, audiovisual and typescript, but not the video. While no significant differences across conditions were found for the black counselor, the white counselor was rated lower on the audiovisual condition. / These findings would seem to indicate that lack of experience with and knowledge of effective counseling and characteristics of counselors affect a subject's perception of a counselor. For prospective counselors, it would seem reasonable to suggest that their training should include counseling activities that provide feedback from both their peers and a group of potential clients of different educational levels and race, before engaging in actual counseling sessions. This would prepare them to deal more affectively with clients, regardless of their level or lack of sophistication. / Source: Dissertation Abstracts International, Volume: 42-06, Section: A, page: 2507. / Thesis (Ph.D.)--The Florida State University, 1981.

Identiferoai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_74515
ContributorsPAUROHITYA, NUALSIRI., Florida State University
Source SetsFlorida State University
Detected LanguageEnglish
TypeText
Format111 p.
RightsOn campus use only.
RelationDissertation Abstracts International

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