The messages generated between the pilots of Eastern Airlines and the management representatives of that company during the three years preceding the pilot walkout of 1989 were examined in light of the Bowers and Ochs model for agitation and control. Data on controversies involving the two groups between January 1986 and March 1989 were obtained from an analysis of Miami Herald articles. These data dealt with actions which were categorized into one of eight strategies identified by the Bowers and Ochs model as "agitative," or one of three strategies identified as "control." An analysis of these exchanges for the three and one-fourth year period preceding the March walkout reveals that the walkout followed two periods of severe unrest and one period of relative peace. Five of the eight strategies identified as "agitative" were found in this research. All three categories of "control" strategies were evident as well. Management maintained an avoidance posture throughout the conflict. / Source: Dissertation Abstracts International, Volume: 51-09, Section: A, page: 2912. / Major Professor: Theodore Clevenger. / Thesis (Ph.D.)--The Florida State University, 1990.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_78308 |
| Contributors | Saunders, Martha Dunagin., Florida State University |
| Source Sets | Florida State University |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | 146 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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