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An exploratory analysis of quality management audit findings at a nuclear power station

Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2016. / The quality assurance role is an essential function in high risk industries
such as the nuclear power industry where process failures can potentially
have catastrophic results. As part of mitigating the risk inherent in such
industries, the need for reliable quality assurance cannot be
over-emphasised. Underpinning a reliable quality assurance function, lies
the need for effective identification of risk; as well as effective decision
making processes by competent auditors.
A nuclear quality assurance (QA) department has noted an increase in the
variability of its audit outcomes, which has resulted in the value of the
audit process being questioned by various stakeholders. The research endeavoured to: explore and describe the practice amongst
auditors when rating audit findings; potentially identify reasons for
inconsistencies amongst auditors when rating findings; and provide
recommendations to improve both the consistency amongst auditors when
rating audit finding and the overall performance of the audit process. An
exploratory study using the Delphi technique was adopted to enable
multiple iterations of qualitative and quantitative data collection and
analysis, mimicking elements of a sequential exploratory strategy.
Date January 2016
CreatorsSimons, Rowena Chrystal
ContributorsBester, A, Moll, M
PublisherCape Peninsula University of Technology
Source SetsSouth African National ETD Portal
Detected LanguageEnglish

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