Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2017. / The diffusion of a Quality Management System (QMS) to improve business performance depends upon the quality management strategy used. The aim of Eskom’s QMS strategy was to create a sustainable quality drive throughout the company to improve customer and stakeholder satisfaction.
This research project’s objective is to determine how the diffusion of a QMS can improve the electricity supply industry in the Western Cape division of the electricity sector in South Africa.
The key research objectives within the research study are:
to assess what effect a QMS has on a sustainable long-term solution for energy supply;
to assess how a QMS contributes to the establishment of world class processes and practices;
to determine how a QMS affects quality culture;
to determine what factors of a QMS play a role in a continual improvement process, and
to determine what barriers affect a sustainable QMS implementation.
The research question is: “how can the diffusion of a QMS bring improvement to the electricity supply industry?”
A quantitative research methodology was employed in the study. The responses to a survey questionnaire were analysed and conclusions were drawn.
The research finding is that diffusion of a QMS improves the electricity industry by positively affecting attitudes towards the challenge of securing a sustainable long-term energy supply, improving processes and practices, engendering a quality culture and contributing towards continual improvement. At the same time, certain barriers to the implementation of a sustainable QMS were identified.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:cput/oai:localhost:20.500.11838/2560 |
| Date | January 2017 |
| Creators | Solomon, Noel Phillip |
| Contributors | Bester, A, Moll, M |
| Publisher | Cape Peninsula University of Technology |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Rights | http://creativecommons.org/licenses/by-nc-sa/3.0/za/ |
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