Return to search

Reengineering the business processes in small, medium and micro enterprises (SMME'S) in order to improve profitability

The research problem addressed in this study was to identify guidelines to improve business processes that will enhance the ability of Small, Medium, and Micro Enterprises (SMME’s) to be able to operate competitively in local and global markets. Reengineering of business processes (BPR) is necessary because of internal factors such as increasing global competition, increasing domestic competition, new technologies, industry overcapacity, shrinking markets and increasing pressure from suppliers. There are also various external factors that influence the necessity to reengineer business processes. These factors include increasing cost structure, declining profitability, declining sales, low productivity, inadequate employee skills and less efficiency in operations. In order to identify guidelines that will enhance SMME’s performance, questionnaires with relevant questions were used . The findings of the literature survey clearly highlights the specific areas where attention is required for improvements.
Date January 2002
CreatorsFigg, Malcolm John
PublisherPort Elizabeth Technikon, Faculty of Management, Business Administration
Source SetsSouth African National ETD Portal
Detected LanguageEnglish
TypeThesis, Masters, MBA
Format109 leaves, pdf
RightsNelson Mandela Metropolitan University

Page generated in 0.0022 seconds