The procurement process, from the demand formulation to the final delivery of a public building to the end-user, is defined by the government in terms of procedures and policies to be followed, which is based to be ineffective and inefficient where the process as a whole from a client-value perpective, is flawed. Presently, the National Department of Public Works(NDPW) as a governmental administration is deemed to be a controlling institution and cost centre rather than a service provider. This mind-set is reflected by the inability of government project implementing agencies such as the NDPW to deliver projects successfully in terms of cost, time, and quality whilst failing to meet the government's socio economic objectives to create employment opportunities, stimulate economic growth, and transfer skills to the previously disadvantaged through black economic empowerment (BEE) initiatives. Client satisfaction has widely been recognised by researchers as one of the key challenges for quality improvement in the construction industry. It is a vital factor in the development and management of the construction process, as well in the creation of efficient organisation-client relationship. In addition, client satisfaction is deemed to be a catalyst for client retention which is a success strategy for any organisation. This thesis is primarily concerned with project performance and service delivery by the NDPW as a government project implementing agency that involves an integrated approach that considers the entire supply chain of a construction project. The success or failure of a project is is not the effect of a single variable, or factor, but a set of variables interacting with each other to produce the final result. An extensive review of related literature that entails the analysis of publications related to the projectimplementation and construction project management realm was deemed necessary to formulate a clear understanding of the complexities of implementing projjects within the public sector. The use of systems thinking as the nucleus of the multi-methodological approach to this research was to assist in ascertaining the primary causes of the problem situation and to clarify the process of project implementation as a sub-system within the greater system of the construction industry. The success of projects depends as much on the client as it does on the implementing agencies, project managers (PMs), consultants, contractors and the suppliers of materials.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nmmu/vital:9721 |
| Date | January 2012 |
| Creators | Greyling, Een Lange |
| Publisher | Nelson Mandela Metropolitan University, Faculty of Engineering, the Built Environment and Information Technology |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis, Doctoral, PhD |
| Format | xxiii, 529 leaves, pdf |
| Rights | Nelson Mandela Metropolitan University |
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