Employee turnover occurs when employees voluntarily or involuntary leave their jobs and must be replaced by an organisation. This can be a serious obstacle to productivity of the North West Parks and Tourism board (NWP&TB). For the smallest of organisations, a high employee turnover rate can mean that simply having enough employees to fulfil daily functions is a challenge, even beyond the issue of how well the work is done when employees are available.
Employee turnover is no less a problem for major companies, which often spend
millions of rands a year on turnover- related costs. The cost associated with
recruitment such as advertising costs, interviewing costs, orientation costs, and
training costs of new employees can be extremely high for North West Parks and
Tourism Board. The implicit cost associated with employee turnover in terms
production loss that might result in high levels of customer turnover. A new recruited
employee might take one to six months to settle at his or her new employment before
being fully productive.
In this mini-disse1tations, I will explore the different factors that lead to employee
turnover in organisation and how it impacts an organisation. I will explore the
consequences associated with employee turnover. In this Mini-Dissertation both
quantitative and qualitative research tools are used to thoroughly understand the
impact of employee turnover. Qualitative methodologies are employed in order to
yield a deeper and more insightful understanding of impact of employee turnover in
an organisation of the ca e study group. Quantitative methodologies included a
questionnaire survey that was administered to the case study group and a stratified
random sample was used to select participants. The summary profiling indicates that
employee turnover does negatively affect the effectiveness and efficiency of
NWP&TB. Further findings show that employee turnover disrupts the operations of
NWP&TB and ultimately it will lead to customer dissatisfaction. / Thesis (MBA) North-West University, Mafikeng Campus, 2012
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/14311 |
| Date | January 2012 |
| Creators | Litheko, Alpheaus Morweng |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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