The aim of this study is to explore the challenges in the implementation of a
performance management system in the Ministry of Trade and Industry (MTI),
Botswana, achievements, as well as the limitations thereof.
The researcher employed a mixed method approach whereby both the qualitative and
quantitative designs were used. The quantitative approach using a schedule of predetermined
questions utilized focus group discussions with the senior management
teams while the quantitative data was collected by the use of a questionnaire with both
closed and open-ended questions. The sampling frame was the employees of the MTI.
Both stratified random sampling and proportional sampling were used to ensure
homogeneity and fair population representation. The Statistical Package for Social
Sciences (SPSS) was used for analyzing quantitative data while the qualitative data
was grouped into themes which were then embedded in the quantitative data for
analysis.
The findings of the study revealed that the MTI does implement the performance
management system although there are some challenges such as flawed measures,
brain drain and limited resources to mention a few. The study concludes with the
propositions that the outcome is not clearly defined and that PMS is not customer
focused and therefore needs to be tested. / Thesis (M.Com.(Economics) North-West University, Mafikeng Campus, 2010
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/15794 |
| Date | January 2010 |
| Creators | Mukono, Kopana C |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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