Effective performance management is vital in all public and private sectors and contributes to service
delivery of the organisations. Research on public-sector performance management, however, points out
challenges in the implementation of the systems and questions the effectiveness of policy tools for
enhancing the governmental accountability. The Department of Public Works, Roads and Transport is a
large institution and its vision is to provide successful infrastructure projects and safer transport for the
community. The majority of employees are working on infrastructure projects for both roads and
buildings. In this study, experimental data and performance management experiences of the working
environment to estimate the influence of Management of the Department of Public Works, Roads and
Transport on the implementation of performance management policies, was analysed. The challenge is
that the department focuses more on the work to be done than ensuring that the employees are also
satisfied. The Department of Public Service and Administration (DPSA) and North West Provincial
Treasury have implemented the performance management policies that need to be followed and practiced
to improve service delivery as well as employee motivation. Management of the Department of Public
Works, Roads and Transport, together with the Corporate Support Division should put into operation a
strategy for the future in order to successfully implement the performance management system to all
levels of employees in order to successfully achieve both employee satisfaction and retention, and the
goa ls of the department. The Performance Management policies and legislations that is currently
operational should be applied effectively and efficiently to improve service delivery and the morale of
employees. / Thesis (MBA) North-West University, Mafikeng Campus, 2014
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/15823 |
| Date | January 2014 |
| Creators | Maine, S E |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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