During the past three decades the economic performances of South
Africa organisations were poor. This poor performance forced a lot of
South African organisations to look at the way they do business.
A method to analyse the way business is conducted through an
Organisation Diagnose. Organisation Diagnose is the process of using
concepts and methods from the social and behavioural sciences to
assess the current state of an entire organisation and to find ways to
improve the organisations effectiveness.
The aim of this research was to evaluate perceptions of employees of a
distribution organisation through an Organisation Diagnose.
A cross-sectional design was used as model for the research.
Interviews and questionnaires were used as methods for data
gathering. A representative sample (N=30) from different job levels
and departments were interviewed. The main themes were identified
and these themes were included in the questionnaire as dimensions.
The Study population (N=88) was chosen from a depot of a
distributing organisation. The empirical investigation was aimed at establishing the reliability
and validity of the derived questionnaire and to determine the
important dimensions to be focused on with regards to interventions.
The results of the empirical study showed that employees of a depot of
a distributing organisation tend to have positive perceptions about
supervision, remuneration and change organisations. The research
also showed that employees of a depot of a distributing organisation
tend to have negative perceptions about interpersonal relationships
and promotion.
The research also indicated a large number of factors that was
considered as neutral. This can be an indication that employees of a
depot of a distribution organisation may have a lack of motivation.
Finally suggestions for future research were made. / Thesis (M.Com. (Industrial Psychology))--Potchefstroom University for Christian Higher Education, 2003.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/171 |
| Date | January 2002 |
| Creators | Alblas, Lourence Badenhorst |
| Publisher | Potchefstroom University for Christian Higher Education |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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