Thesis (MComm)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: In order to achieve strategic and economic goals in a post 1994 South African
economy, organisations have to apply their human resources to the full,
leadership must be developed and companies should aim to benefit from
organisational citizenship behaviours (oess). oes refers to voluntary
employee behaviour that is not prescribed by formal job description, it is
beneficial to the effective functioning of the organisation and employees are
not formally rewarded for these behaviours.
The aim of this study is to research the relationship between transformational
leadership and oess. The main hypothesis is that transformational
leadership has a positive relationship with oess. This positive relationship is
(a) indirect through employee trust in their direct supervisor, or (b) indirect
through firstly perceived fairness within the organisation (on both structural
and interactional levels) and secondly trust in the leader. Procedural justice
and trust act as mediators in these relationships.
An ex post-facto design was used and data (collected from the South African
Banking Industry) was analysed using LISREL. The results indicate that
transformational leadership has a positive, significant relationship with OeBs.
The hypotheses were corroborated that transformational leadership has a
positive relationship with procedural justice; justice has a positive relationship
with trust in the leader and trust has a positive relationship with OeBs.
However, transformational leadership does have a significantly, positive
relationship with trust in the leader directly.
The conclusion can be drawn that organisations can foster oess by
developing transformational leadership, increasing perceived procedural
justice and fostering a trust relationship between employees and their direct
supervisors. This will greatly benefit organisations, as oess are vital for
productivityand organisational performance. / AFRIKAANSE OPSOMMING: Ten einde strategiese en ekonomiese doelwitte te bereik in "n post-1994 Suid-
Afrikaanse ekonomie, moet organisasies hul menslike hulpbronne ten volle
benut, leierskap ontwikkel en voordeel trek uit die verskynsel van
organisatoriese gemeenskapsgedrag (OGG). Laasgenoemde is vrywillige
werknemergedrag wat nie deel van formele posbeskrywings is nie; dit is
voordelig vir die effektiewe funksionering van die organisasie en werknemers
word nie formeel vir hierdie gedrag vergoed nie.
Die doel van hierdie studie is om die verband tussen transformasionele
leierskap en OGG te ontleed. Die hoofhipotese is gestel dat
transformasionele leierskap "n positiewe invloed op OGG het. Hierdie
positiewe verband is (a) indirek deur die vertroue wat werknemers in hul
direkte toesighouers het, of (b) indirek deur eerstens waargenome billikheid in
die organisasie (op strukturele en interaktiewe vlakke) en tweedens vertroue
in die leier. Prosedurele geregtigheid en vertroue tree as mediators in hierdie
verwantskappe op.
"n Ex post facto ontwerp is gebruik en die data (wat uit die Suid-Afrikaanse
bank industrie versamel is) is deur middel van LISREL ontleed. Uit die
resultate blyk dit dat transformasionele leierskap wel "n beduidend positiewe
verband met OGG toon. Die hipoteses is bevestig dat transformasionele
leierskap "n positiewe verwantskap het met proseduriële geregtigheid,
geregtigheid "n positiewe verwantskap het met vertroue in die direkte
toesighouer en vertroue "n positiewe verwantskap het met OGG.
Transformasionele leierskap het egter nie "n direkte positiewe verwantskap
met vertroue in die toesighouer nie.
Die gevolgtrekking is dus dat organisasies die verskynsel van OGG kan
bevorder deur te verseker dat transformasionele leiers ontwikkel word,
geregtigheid in die organisasie waargeneem word en "n vertrouensverhouding
tussen werknemers en hul direkte toesighouers ontwikkel word. Organisasies
sal groot voordeel hieruit trek, aangesien oess krities vir produktiwiteit sowel
as die algehele funksionering van die organisasie is.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/50165 |
| Date | 04 1900 |
| Creators | Chamberlain, Lourensia |
| Contributors | Engelbrecht, A. S., Stellenbosch University. Faculty of Economic and Management Sciences. Dept. of Industrial Psychology . |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | 150 p. |
| Rights | Stellenbosch University |
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