M. Tech. Business Administration / This study was conducted at UNISA Library in 2012 in order to assess the perceptions regarding the process mapping exercise that was conducted by UNISA Library as a means of improving performance based on a random sample of 43 employees of UNISA Library. The study also focused on the implementation of continuous improvement at the UNISA Library.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001224 |
| Date | January 2013 |
| Creators | Lesejane, Eunice. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format |
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