M. Tech. Business Administration / South Africa has been marred by an increase in service delivery protests, with communities demanding service delivery. The purpose of the study is to assess service quality at the Victor Khanye Municipality. The objective of the study is to identify the gap that exists between residents' expectations and perceptions and leads to residents' dissatisfaction.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001546 |
| Date | January 2014 |
| Creators | Mnguni, Mphikeleli Matthew. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format |
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