M. Tech. Business Administration / One of the challenges facing analytical laboratories is to satisfy customer needs. Organisations are striving to achieve high levels of customer satisfaction. Service providers, like analytical laboratories, are faced with different problems that challenge customer satisfaction: turn-around time, quality of service, employee skills levels, cost, and customer retention. This research was conducted in order to identify and understand factors contributing to customer satisfaction.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001547 |
| Date | January 2014 |
| Creators | Mnisi, Vallery Refilwe. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | Tshwane University of Technology |
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