M. Tech. Business Administration / Quality management was initially applied as a management philosophy in the manufacturing sector in the 1920s. Following its success, it is increasingly being applied within the services sector also in the management of public buildings. The purpose of the study was to investigate the factors influencing the quality of building maintenance services within the Department of Cooperative Governance and Traditional Affairs buildings. The study determined the extent of commitment to quality standards by service providers in managing building maintenance services.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001561 |
| Date | January 2014 |
| Creators | Moela, Mmamashita Paulina. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format |
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