M.Com. (Informatics) / This dissertation's objective is to supply a general, functional and business orientated discussion of the measurement of information system users' satisfaction. The result of this measurement acts as a measure of the data-processing function's success. It is however, not the purpose of this study to prescribe or develop a new standard method of measurement. This discussion also supplies a grounding for any further doctoral studies in this field. The dissertation's contents, highlights and exposition are being discussed in this synopsis. The motivation of this study lies first of all in the economical and strategic importance [2,3,44,20,17] of the data processing function for an organisation. Secondly, it lies in the importance of satisfied users, or clients, for the success of the data processing function. It is therefore important to always ensure the success of the data processing function, as well as to measure the subjective user satisfaction, accurately and effectively. This study is based on a previous study by Prof. JHP Eloff and DNJ Mostert [7,43], who created a general measurement process that determines the satisfaction of information system users; as well as various other research projects regarding the development and evaluating of these methods of measurement. The various, existing methods of measurement which were found in the literature, i.e: Pearson [6,33]; Baroudi [4,15]; Bailey ; Raymond  and Tan and Lo  , are being discussed in this dissertation. Due to the objective of this dissertation and the business orientated nature of this study, the statistical and critical evaluation of these methods are not being discussed. An attempt is however made to supply a broad view of the available methods of measurement, as well as the various contributions to the field of study by these research projects.
|Date||17 March 2015|
|Source Sets||South African National ETD Portal|
|Rights||University of Johannesburg|
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