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An integrated approach to business process reengineering management

M.Ing. (Engineering Management) / Business Process Reengineering (BPR) is intended to be a management initiative that fundamentally redesigns business processes, through radical rethinking of core business processes. Thus ultimately yield dramatic improvements in contemporary performance measures such as quality, service, speed etc. Business processes are driven by people, technology, and workflow, however very little has been mentioned about the “people element” in reengineered processes literature. Hence the estimated failure rate of 70% in reengineering initiatives partly results from neglecting the human element in redesigned processes. The report is aimed at dealing with the “human element” in BPR through the introduction of the concept referred to as Business Process Reengineering Management (BPRM). A number of BPR case studies were used to develop the concept of BPRM. Case study findings in both successful as well as unsuccessful BPR initiatives were analysed, and the concept of BPRM was then deduced from both the case studies as well as the literature review.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:14259
Date07 October 2015
CreatorsMadushela, Nkosinathi
Source SetsSouth African National ETD Portal
Detected LanguageEnglish
TypeThesis
RightsUniversity of Johannesburg

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