M.Comm. / Paying for performance is however not an easy solution for organisational performance problems. As stated by Wright (1991: 16), "even the most ardent supporters of performancebased reward systems recognise that it is extraordinarily difficult to manage well". There is also a school of thought that rejects the claims made of performance-based rewards. A recent survey of British Telecom executives carried out by the Society of Telecom Executives (1991: 35) revealed that only 6 per cent of those responding to the survey thought that performance-based rewards improved their performance compared with an overwhelming 70 per cent who thought it had not. Research conducted by Carmen and Wood (1992: 8) on behalf of the Institute of Personnel Management and the National Economic Development Office into payment schemes, did not confirm that performance-based pay was a motivator. Face-to-face interviews were conducted with 40 personnel directors and managers from large and medium organisations. They concluded that the personnel managers interviewed were by no means certain that performancebased rewards succeed in motivating people. Most were not convinced they could unequivocally identify that performance-based rewards was increasing either individual or organisational performance. When these research findings are closely investigated, it can normally be established that specific reasons contribute to the failure of the performance-based reward systems to increase motivation and organisational performance. Armstrong and Murlis (1994: 252) believe these reasons are mostly: A failure to involve employees sufficiently in the design and implementation of the system; A mistaken belief that the performance-based reward system on its own will achieve the expected increase in motivation and performance; and The poor people skills of those managers that are responsible for managing implemented performance-based reward systems.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:3531 |
| Date | 05 September 2012 |
| Creators | Lotter, Louis Francois |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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