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Antecedents influence the different gaps in the service quality model within a financial services institution

M.Com. (Business Management) / Please refer to full text to view abstract

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:3789
Date11 February 2014
CreatorsPieterse, Joseph Erasmus
Source SetsSouth African National ETD Portal
Detected LanguageEnglish
TypeThesis
RightsUniversity of Johannesburg

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