This study concerns the investigation of management issues within information technology outsourcing contracts. The information technology outsourcing life cycle is used as the flow structure for the investigation. The associated user expectations that occur in each of the phases of the information technology outsourcing life cycle are identified. Following the identification of the management and user expectation issues in each phase of the outsource life cycle, the “Coetzee solution framework” is introduced to ensure that the identified management problems are addressed in a structured approach. The solution framework is described in the context of each phase of the information technology outsourcing life cycle. As business process outsourcing is emerging as a long term business solution, the trends in business process outsourcing with the related factors that are contributing to the growth of business process outsourcing are investigated. The inhibitors that slow down the progress of acceptance for business process outsourcing are also investigated. The interdependence of information technology outsourcing and business process outsourcing is also shortly reviewed. / Prof. N. Lessing
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:8513 |
| Date | 22 April 2008 |
| Creators | Coetzee, Dirkie |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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