M.Comm. / The study focused on Telkom, a telecommunications utility, and the major strategic change that it’s currently undergoing to prepare for privatisation. Telkom displayed the typical characteristics of a bureaucracy with a strong hierarchical top-down structure, management that was not in touch with its customers and centralised control and decision making.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:9691 |
| Date | 06 September 2012 |
| Creators | Rheeder, Ezra |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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