The organisation under review, like many others, is currently facing a number of
challenges, such as profitability and the life-span of the existing resources, and the ability
to locate new resources. This calls for leaders to think and respond differently in such
times, which has called for a revision of the current business strategy and operating
model. This has included, amongst others, the disposal of marginal/loss making
resources, the revision of the traditional organisational hierarchical structure, referred to as
the inverted triangle (with a more direct focus on front-line employees) and the
implementation of continuous business improvement, supported by lean manufacturing
principles.
This study aims at exploring the supporting socio-technical change considerations within a
learning organisation, specifically focussing on aspects referring to the desired culture,
such as communication patterns; social and behavioural patterns and leadership
characteristics.
In order to effect successful, holistic change, it is imperative that both the social and
technological dimensions of organisational change are jointly managed and optimised.
The purpose of this study will therefore be to explore and suggest the socio-technical
considerations required to facilitate holistic change in order to achieve efficiency within the
organisation. / Thesis (M.Com.)-University of KwaZulu-Natal, Westville, 2010.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:ukzn/oai:http://researchspace.ukzn.ac.za:10413/4026 |
| Date | January 2010 |
| Creators | Baldwin, Coraleen Ann. |
| Contributors | Pillay, Kriben. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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