A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations

Description

Please read the abstract in the dissertation. / Dissertation (MConsumer Science)--University of Pretoria, 2010. / Consumer Science / unrestricted

Links & Downloads

1. http://hdl.handle.net/2263/29360
2. Grabowski, A 2010, A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations, MConsumer Science dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/29360 >
3. E10/753/gm
4. http://upetd.up.ac.za/thesis/available/etd-11092010-142848/

Tags

Female customers

Retail stores intshwane

Customer service

UCTD

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:up/oai:repository.up.ac.za:2263/29360
Date	09 November 2010
Creators	Grabowski, Andrea
Contributors	Prof A C Erasmus, Mrs B Jacobs, [e-mail]
Source Sets	South African National ETD Portal
Detected Language	English
Type	Dissertation
Rights	© 2010, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.