Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants.

Description

This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.

Links & Downloads

1. http://etd.uwc.ac.za/index.php?module=etd&amp
2. action=viewtitle&amp
3. id=init_8261_1176891041

Tags

Organizational learning

Cognitive apprenticeship

Employees, Training of.

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uwc/oai:UWC_ETD:http%3A%2F%2Fetd.uwc.ac.za%2Findex.php%3Fmodule%3Detd%26action%3Dviewtitle%26id%3Dinit_8261_1176891041
Date	January 2005
Creators	Nadler-Nir, Rudy
Source Sets	South African National ETD Portal
Language	English
Detected Language	English
Type	Research Report
Format	Pdf
Coverage	ZA