Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants

Description

Magister Philosophiae - MPhil / This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts. / South Africa

Links & Downloads

1. http://hdl.handle.net/11394/1622

Tags

Organizational learning

Cognitive apprenticeship

Employees

Training

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uwc/oai:etd.uwc.ac.za:11394/1622
Date	January 2005
Creators	Nadler-Nir, Rudy
Contributors	Omar, Rahmat, Faculty of Education
Publisher	University of the Western Cape
Source Sets	South African National ETD Portal
Language	English
Detected Language	English
Type	Thesis
Rights	University of the Western Cape