Submitted in partial fulfilment of the requirements for the degree of MASTER OF EDUCATION In the Department of Educational Planning and Administration of the University of Zululand, 2004. / The study investigated the role of principals in the promotion of Total Quality
Management in schools. It explored through Literature Review the four pillars
in Total Quality Schools which are:
• primary focus on suppliers and customers
• continuous dedication to continuous improvement
• a system/process orientation
• a strong and consistent Total Quality Leadership from top
management.
Questionnaires were used to establish the above scope of study. Findings
from the empirical study reveal that most of the principals have effectively
transformed the culture in their schools to reflect Total Quality. However some
principals do not solicit information from parents who are the external
customers of the school, about their needs so as to reconcile these needs
with that of the school.
Key recommendations made to the principals in this study are:
• Finding ·out what the needs of parents are so as to reconcile these
needs with that of the school.
• Provision of the relevant resources to educators and learners.
• Identifying internal expertise among staff to lead all staff
developmental programs.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uzulu/oai:uzspace.unizulu.ac.za:10530/773 |
| Date | January 2004 |
| Creators | Mthethwa, Thulisile Primrose |
| Contributors | Ngcongo, R.P.G. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf |
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