Presented to the Department of Information Systems University of the Witwatersrand
in partial fulfilment of the requirements for the Master of Commerce Degree in Information Systems / The need for Information Systems (IS) professionals to communicate
effectively has been identified as one of the key issues of IS management in
the 1990s. The communication gap between IS professionals and other
personnel in organisations has been well documented and studies have
shown that appropriate training can improve communication skills.
The objective of this research was to establish what constitutes effective
communication skills training and to produce a guideline which IS
managers and trainers could use to address this problem.
The major finding of this research was that IS personnel do not perceive
themselves to be poor communicators despite the fact that many studies
have shown that there is need for improvement. This shows that there
seems to be a gap between what is expected of IS personnel and their own
perceptions of their communication abilities.
In order for change to take place, IS Personnel need to be aware of their
shortcomings and organisations need to get more involved. Managers can
facilitate the process by communicating the need for improvement to their
employees and can demonstrate their commitment by recommending
appropriate training. / Andrew Chakane 2018
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/24642 |
| Date | January 1995 |
| Creators | Floyd, Margaret. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf |
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